Samsung Galaxy Watch Active2

You can transfer your audio files from your mobile phone to your smartwatch.

Solution: Use music player

If you can't hear music on your smartwatch, it may be due to a faulty headset or that the headset hasn't been connected correctly.

Solution: Pair a Bluetooth device with your smartwatch

The audio file format must be supported by the music player.

Solution: Try playing another type of audio file.

The audio file may be damaged which means it can't be played. It may help to delete it and transfer it to your mobile phone again.

Solution: Delete the damaged audio files and transfer the files from your mobile phone to your smartwatch again.

If you listen to music using a music streaming service, such as YouTube Music or Spotify, you will need an active subscription and be logged on.

Solution: Check that you're logged on to the selected music streaming service and have an active subscription.