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Device guides for

Samsung Galaxy Note 10.1 (2014 Edition)

Most searched guides

Updating the software on my tabletInserting a SIM into my tabletBacking up the tablet memorySetting up my tablet for internet

I can't turn on my tablet

If you can't turn on your tablet, follow these instructions to solve the problem.

Solution: You need a new SIM. Contact customer service or find an Optus dealer near you using our Store Locator.

Solution: Turning my tablet on and off

Solution: Turning use of lock code on my tablet on or off

Solution: Check if your SIM is faulty by inserting it in another tablet. If your SIM is not accepted by the other tablet, your SIM is probably faulty. Contact customer service or find an Optus dealer near you using our Store Locator to order a new SIM.

Solution: Turning my tablet on and off

Solution: To use a SIM from another service provider, you'll need to unlock your tablet by visiting the Optus Unlock Your Device page.

Solution: Before you can use an Optus SIM, you need to unlock your tablet using an unlock code. To get the unlock code, contact the service provider that locked your tablet.

Solution: Key in the correct PUK.
Please note: if you haven't received a PUK or don't know it, it can be obtained on Optus My Account.

Solution: Charging the battery for my tablet

Solution: Inserting a SIM into my tablet