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Device guides for

Apple iPhone XR

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I can't activate my mobile phone

If you can't activate your mobile phone before using it for the first time or after having restored it, there may be several causes of the problem.

Sometimes the activation may be blocked because of problems with your SIM.

Solution: Contact customer services to solve the problem.

If there's a general network problem in a certain area, it may be be due to a temporary network error.

Solution: Try activating your mobile phone later or when you're in another area.

The network coverage may differ from area to area. In certain areas it may be so low it's not possible to activate your mobile phone.

Solution: Try activating your mobile phone later when you're in an area with better network coverage.

To activate your mobile phone, the activation needs to be done correctly.

Solution: Activate mobile phone