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Device Guides

Apple iPhone X

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iOS 12.0

iOS 11.1

iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.

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Search in Apple iPhone X

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How to

Activate mobile phone

You need to activate your mobile phone before using it for the first time and after a factory reset. Before you can activate your mobile phone, you need to insert your SIM into your mobile phone.

List view

Enter your PIN

Tap the Side button.

Slide your finger upwards starting from the bottom of the screen.

If your SIM is locked, tap Unlock.

Key in your PIN and tap OK. The default PIN is 0000.

If an incorrect PIN is entered three times in a row, your SIM will be blocked. To unblock your SIM, you'll need to key in your PUK. The PUK can be obtained by contacting Customer Service. Please note: If an incorrect PUK is entered ten times in a row, your SIM is blocked permanently. In this case, you'll need a new SIM from Optus.

0000

Select general settings

Tap the required language.

Tap the required country or area.

Select setup method

Follow the instructions on the screen to transfer content from another iOS 11 device or tap Set Up Manually.

Select Wi-Fi network

Tap the required Wi-Fi network.

Key in the password for the Wi-Fi network and tap Join.

If there are no available Wi-Fi networks, you can use the mobile network instead.

Turn use of Face ID on or off

Follow the instructions on the screen to turn on use of Face ID or tap Set Up Later in Settings.

Turn use of phone lock code on or off

Tap Passcode Options.

Follow the instructions on the screen to turn on use of phone lock code or tap Don't Use Passcode.

If you turn off the function, tap Don't Use Passcode.

See how to turn use of phone lock code on or off later after activation.

Set up your mobile phone as a new iPhone

Tap Set Up as New iPhone and follow the instructions on the screen to finish the activation.

If you've backed up content previously, you can restore the content from an iCloud backup or restore the content from an iTunes backup. You can also transfer content from an Android mobile phone.

Tap the Side button.

Slide your finger upwards starting from the bottom of the screen.

If your SIM is locked, tap Unlock.

0000

0000

Key in your PIN and tap OK. The default PIN is 0000.

If an incorrect PIN is entered three times in a row, your SIM will be blocked. To unblock your SIM, you'll need to key in your PUK. The PUK can be obtained by contacting Customer Service. Please note: If an incorrect PUK is entered ten times in a row, your SIM is blocked permanently. In this case, you'll need a new SIM from Optus.

Tap the required language.

Tap the required country or area.

Follow the instructions on the screen to transfer content from another iOS 11 device or tap Set Up Manually.

Tap the required Wi-Fi network.

Key in the password for the Wi-Fi network and tap Join.

If there are no available Wi-Fi networks, you can use the mobile network instead.

Follow the instructions on the screen to turn on use of Face ID or tap Set Up Later in Settings.

Tap Passcode Options.

Follow the instructions on the screen to turn on use of phone lock code or tap Don't Use Passcode.

If you turn off the function, tap Don't Use Passcode.

See how to turn use of phone lock code on or off later after activation.

Tap Set Up as New iPhone and follow the instructions on the screen to finish the activation.

If you've backed up content previously, you can restore the content from an iCloud backup or restore the content from an iTunes backup. You can also transfer content from an Android mobile phone.

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