Skip to Primary NavigationSkip to ContentSkip to Footer
Search suggestions will appear below the field as you type

Device guides for

Apple iPhone SE

Most searched guides

List of screen iconsActivate mobile phoneChoose a networkInsert SIM

My mobile phone doesn't respond

If your mobile phone stops responding while you're using it, there may be several causes of the problem.

If the screen lock is turned on, you can't use your mobile phone's screen and keys.

Solution: Turn screen lock on or off

If your mobile phone freezes, it may help restarting it.

Solution: Restart mobile phone