Device guides for

Apple iPad Air (iOS8)

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Getting started

Basic functions

Calls and contacts

Messaging

Office and leisure

Connectivity

Global online services

Troubleshooting

Specifications

I can't use Wi-Fi

You can connect to public Hotspots or a Wi-Fi network in your home or at your workplace to access the internet. If you can't use Wi-Fi, follow this guide to solve the problem.

If there are no available Hotspots or Wi-Fi access points, you can't access the internet using Wi-Fi.

Some Wi-Fi networks require you to log on.

You can't access the internet using a Wi-Fi network if you aren't connected to a Wi-Fi network.

If a connection is refused by a Hotspot or Wi-Fi access point, you can't access the internet using Wi-Fi. Hotspots and Wi-Fi access points use different security settings. If you can't connect to a Hotspot or Wi-Fi access point, you may need to change the security settings.

If Wi-Fi is turned off on your tablet, you can't access the internet using Wi-Fi.

If the Wi-Fi network is using a hidden SSID, you can't find the Wi-Fi network when you search for available Wi-Fi networks. You can only access a Wi-Fi network that uses a hidden SSID if you know the correct SSID.