Device guides for

Apple iPad Air (iOS8)

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Getting started

Basic functions

Calls and contacts

Messaging

Office and leisure

Connectivity

Global online services

Troubleshooting

Specifications

I can't access the internet

If you can't access the internet, follow these instructions to solve the problem.

If you're trying to access the internet using the mobile network, you need good network coverage in your area.

If you're trying to access the internet using a Wi-Fi network, you need to be connected to a Wi-Fi network.

If you're trying to access the internet using the mobile network, you need to set up your tablet for mobile internet.

If you're trying to access the internet using the mobile network when abroad, data roaming needs to be turned on on your tablet.

Some Wi-Fi networks require you to log on.

If you're trying to access the internet using the mobile network and you've turned on manual network selection, you need to be within range of the the selected network.

If flight mode is turned on, your tablet's transmitting functions are turned off. This means that you can't access the internet using the mobile network or a Wi-Fi network.

If you try to access the internet using the mobile network, mobile data needs to be turned on on your tablet.

If you try to access the internet using Wi-Fi, Wi-Fi needs to be turned on on your tablet.