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Device guides for

Apple iPad Air

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I can't use the internet connection on my tablet

If you can't use the internet connection on your tablet, there may be several causes of the problem.

Several functions on your tablet require an internet connection, eg. when you use the internet browser, send email and install apps.

Solution: Set up your tablet for internet

To use your tablet's internet connection, mobile data needs to be turned on.

Solution: Turn mobile data on or off

To use your tablet's internet connection when abroad, data roaming needs to be turned on.

Solution: Turn data roaming on or off

If there's an error in the operating system on your tablet, it may help restarting it.

Solution: Restart tablet