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Device guides for

Apple iPad Air

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Turn silent mode on or offList of screen iconsInsert SIMActivate tablet

I can't activate my tablet

If you can't activate your tablet before using it for the first time or after having restored it, there may be several causes of the problem.

Sometimes the activation may be blocked because of problems with your SIM.

Solution: Contact customer services to solve the problem.

If there's a general network problem in a certain area, it may be be due to a temporary network error.

Solution: Try activating your tablet later or when you're in another area.

The network coverage may differ from area to area. In certain areas it may be so low it's not possible to complete activation.

Solution: Try activating your tablet later when you're in an area with better network coverage.

To activate your tablet, the activation needs to be done correctly.

Solution: Activate tablet