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Device guides for

Samsung Galaxy Watch Ultra

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Turn fall detection on or offSet up mobile data on your smartwatchActivate your smartwatchView EID number

I can't update the software on my smartwatch

If you can't update the software on your smartwatch, there may be several causes of the problem.

If the battery on your smartwatch doesn't have enough power, the software can't be updated.

Solution: Charge battery

If Wi-Fi is turned off on your smartwatch and on your mobile phone, this may prevent the software from updating.

Solution: Turn Wi-Fi on or off

To update the software, there needs to be enough free memory on your smartwatch.

Solution: Uninstall apps

If you can't update the software on your smartwatch, it may help restarting it.

Solution: Restart your smartwatch

To update the software on your smartwatch, it needs to be done correctly.

Solution: Update smartwatch software