Samsung Galaxy S6

Solution: Turning use of phone lock code on my mobile phone on or off

Solution: Turning my mobile phone on and off

Solution: To use a SIM from another service provider, you'll need to unlock your phone by visiting the Optus Unlock Your Device page.

Solution: Before you can use an Optus SIM, you need to unlock your mobile phone using an unlock code. To get the unlock code, contact the service provider that locked your mobile phone.

Solution: Key in the correct PUK.
Please note: if you haven't received a PUK or don't know it, it can be obtained on Optus My Account.

Solution: You need a new SIM. Contact customer service or find an Optus dealer near you using our Store Locator.

Solution: Turning my mobile phone on and off

Solution: Check if your SIM is faulty by inserting it in another mobile phone. If your SIM is not accepted by the other mobile phone, your SIM is probably faulty. Contact customer service or find an Optus dealer near you using our Store Locator to order a new SIM.

Solution: Charging the battery for my mobile phone

Solution: Inserting a SIM into my mobile phone