Device guides for
If you have problems making video calls, there may be several causes of the problem.
If your mobile phone is connected to a 2G network, you can't make video calls.
Solution: Try making a video call later when you're in an area with better network coverage.
If your mobile phone is set to use 2G networks only, you can't make video calls.
Solution: Choose network mode
If the recipient's mobile phone is connected to a 2G network, you can't make video calls to the recipient.
Solution: Make a call to the recipient.
To make a video call, the call needs to be made correctly.
Solution: Making a video call with my mobile phone