Device Guides

Samsung Galaxy Note 10.1 (2014 Edition)

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I can't turn on my tablet

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Enter the correct PIN. If you enter a wrong PIN three times in a row, your SIM is blocked and you need to key in your PUK. You can get your PUK on Optus My Account.

Possible cause 4:

An incorrect PIN is entered

Solution:

Enter the correct PIN. If you enter a wrong PIN three times in a row, your SIM is blocked and you need to key in your PUK. You can get your PUK on Optus My Account.

1. Turn on your tablet
Tap On/Off until your tablet is turned on.
2. Enter PIN
If required, key in your PIN and tap OK.
If your SIM is rejected:
Contact your service provider or the store where you bought your tablet.
3. Turn off your tablet
Tap and hold On/Off.
Tap Power off.
Tap OK.

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