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Device guides for

Samsung Galaxy A5 (2017)

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I can't listen to my voice messages

If you can't check your voicemail, there may be several causes of the problem.

To check your voicemail, you need to select voicemail settings.

Solution: Call 321 and follow the instructions to set up your voicemail.

To use a shortcut key to call your voicemail, the voicemail number needs to be saved in your mobile phone.

Solution: Save voicemail number

The default voicemail number can only be used if you're calling form your own mobile phone.

Solution: Call +61 411 000 321 to listen to your voice messages from another mobile phone.

The default voicemail number can only be used if you're calling form your home network.

Solution: Call +61 411 000 321 to listen to your voice messages when abroad.