Device Guides
My mobile phone uses a large amount of mobile data
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
Automatic mobile data usage is turned on: Turn off automatic use of mobile data.
List view
1. Find "Wi-Fi"
Slide two fingers downwards starting from the top the screen.
Tap the settings icon.
Tap Wi-Fi.
2. Turn on Wi-Fi
Tap the indicator next to "Wi-Fi" to turn on the function.
3. Turn automatic use of mobile data on or off
Tap Wi-Fi Assistant.
Tap the indicator next to "Automatically Select the Best Wi-Fi".
Tap the indicator next to "Auto-Switch to Mobile Network" to turn the function on or off.
4. Return to the home screen
Tap the Home key to return to the home screen.