Device Guides


Your router can't find a network

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 2:

Wrong or missing SIM: Check that a SIM is inserted in your router.

List view

1. Remove back cover

Turn the back of your router towards you. Take hold of the back cover and remove it.

2. Insert SIM

Place your SIM as illustrated next to the SIM holder.
Slide your SIM into the SIM holder.

3. Insert battery

Place the battery in your router (top first), matching the battery contacts with the router contacts, and press the battery into place.

4. Replace back cover

Place the back cover on your router and press it into place.
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