Device Guides
Your router can't find a network
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 2:
Wrong or missing SIM: Check that a SIM is inserted in your router.
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1. Remove back cover
Turn the back of your router towards you. Take hold of the back cover and remove it.
2. Insert SIM
Place your SIM as illustrated next to the SIM holder.
Slide your SIM into the SIM holder.
3. Insert battery
Place the battery in your router (top first), matching the battery contacts with the router contacts, and press the battery into place.
4. Replace back cover
Place the back cover on your router and press it into place.