Device Guides
NETGEAR AC800S
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I can't turn on my router
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 2:
Your router isn't setup correctly: See how to setup the router correctly.
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1. Remove back cover
Turn the back of your router towards you. Take hold of the back cover and remove it.
2. Insert SIM
Place your SIM as illustrated next to the SIM holder.
Slide your SIM into the SIM holder.
3. Insert battery
Place the battery in your router (top first), matching the battery contacts with the router contacts, and press the battery into place.
4. Replace back cover
Place the back cover on your router and press it into place.
5. Turn on your router
Tap and hold On/Off until your router is turned on.
6. Establishing a connection to the internet
Click the network icon.
Click the name of your Wi-Fi Hotspot.
You can find the Wi-Fi hotspot name and password on the inside of your router and on the router screen.
Click Connect.
Key in the password for your Wi-Fi Hotspot and click Next.
7. Establish a connection to your router's web interface
Open an internet browser and go to http://Optus.AC800S
Click the field below "Sign In" and key in your password for your router.
The default password is password.
Click Sign In.
Click Enter PIN.
Click the field next to "Enter SIM PIN" and key in your PIN. The default PIN is 0000.
If an incorrect PIN is entered three times in a row, your SIM will be blocked. To unblock your SIM, you'll need to key in your PUK. The PUK can be obtained by contacting Customer Service. Please note: If an incorrect PUK is entered ten times in a row, your SIM is blocked permanently. In this case, you'll need a new SIM from Optus.
Click Submit.
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