Device Guides


I can't use my mobile phone's internet connection

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 2:

Mobile data is turned off: Turn on mobile data.

List view

1. Find "Mobile network"

Tap Settings.
Tap More.
Tap Mobile network.

2. Turn mobile data on or off

Tap Mobile data to turn the function on or off.
Tap the Return key twice.

3. Turn use of mobile data for applications on or off

Tap Mobile data.
Tap Networked apps.
Tap the field next to the application name in the "Mobile data" column to turn the function on or off.

4. Return to the home screen

Tap the Home key to return to the home screen.
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