Device Guides


I can't use my mobile phone's internet connection

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Turn on data roaming.

Possible cause 1:

Data roaming is turned off

Solution:

Turn on data roaming.

Find "Mobile network"
Tap Settings.
Tap More.
Tap Mobile network.
Turn data roaming on or off
Tap Data roaming to turn the function on or off.
If you turn on the function, tap OK.
Return to the home screen
Tap the Home key to return to the home screen.

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