Device Guides
Huawei Mate 10 Pro
Search in Huawei Mate 10 Pro
I can't send and receive email
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 2:
Your mobile phone hasn't been correctly set up for Exchange email: Set up your mobile phone for Exchange email.
1. Find "Users & accounts"
2. Create new email account
3. Enter email address
4. Enter username
5. Enter password
6. Enter domain name
7. Enter server address
8. Enter incoming port number
9. Turn SSL encryption on or off
10. Select period for email synchronisation
11. Turn email notifications on or off
12. Turn contact synchronisation on or off
13. Turn calendar synchronisation on or off
14. Turn on email synchronisation
15. Return to the home screen
16. Find "Settings"
17. Enter account name
18. Return to the home screen
Tap Settings.
Tap Users & accounts.
Tap Add account.
Tap Corporate.
Tap Email address and key in your email address.
Tap Username (optional) and key in the username for your email account.
Tap Password and key in the password for your email account.
Tap SIGN IN.
Tap the field below "Domain" and key in the domain name.
Tap the field below "Server" and key in the server address.
Tap the field below "Port" and key in the required port number.
Tap Security type.
Tap the required setting to turn the function on or off.
If you turn on the function, tap Client certificate and follow the instructions on the screen to install the required certificate.
Tap NEXT.
Tap the drop down list next to "Sync frequency".
Tap the required setting.
Tap the field next to "Notify me when email arrives." to turn the function on or off.
Tap the field next to "Sync contacts from this account." to turn the function on or off.
Tap the field next to "Sync calendar from this account." to turn the function on or off.
Tap the field next to "Sync email from this account." to turn on the function.
Tap NEXT.
Tap the Home key to return to the home screen.
Tap the email icon.
Tap More.
Tap Settings.
Tap the required email account.
Tap Account name and key in the required name.
Tap OK.
Tap the Home key to return to the home screen.
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