Device Guides

I can't send and receive email

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

See how to write and send an email.

Possible cause 2:

The email isn't written correctly


See how to write and send an email.

Open the email account
Tap the email icon.
Select email account
Slide your finger right starting form the left side of the screen.
Tap the email account drop down list.
Tap the required email account.
Create new email
Tap Compose.
Select recipient
Tap To and key in the first letters of the recipient's name.
Tap the required contact.
Enter subject
Tap the field next to "Subject" and key in the required subject.
Write text
Tap the text input field and write the text for your email.
Attach file
Tap the attachment icon.
Tap Files and go to the required folder.
Tap the required file.
Tap the confirm icon.
Send the email
Tap the send icon when you've finished your email.
Return to the home screen
Tap the Home key to return to the home screen.

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