Device Guides


Your router can't find a network

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 2:

Wrong or missing SIM: Check that a SIM is inserted in your router.

List view

1. Insert SIM

Take hold of the SIM slot cover and remove it.
Orient the nano SIM to match the image near the slot.
Please note: your router only supports nano SIMs. If you’re using a newly provided SIM, push out the smallest SIM (white) from the SIM holder.
Slide the nano SIM into the SIM slot until it clicks into place.
Replace the SIM slot cover and press it into place.
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