Skip to Primary NavigationSkip to ContentSkip to Footer
Search suggestions will appear below the field as you type

Device guides for

Apple iPhone SE (2022)

Most searched guides

Turn vibration on or offUse SiriChoose a networkRestore content from an iCloud backup

I can't use Wi-Fi

If you can't use Wi-Fi on your mobile phone, there may be several causes of the problem.

To use Wi-Fi, you need to turn on Wi-Fi on your mobile phone.

Solution: Turn Wi-Fi on or off

To use Wi-Fi, you need to be in an area with available Wi-Fi networks

Solution: Find a place with available Wi-Fi networks and try establishing a connection again.

To use Wi-Fi, you need to be connected to a Wi-Fi network.

Solution: Connect to a Wi-Fi network

Some Wi-Fi networks require you to log on via a website.

Solution: Open the internet browser on your mobile phone and try to load a website. The internet browser is directed to the start page of the Wi-Fi network. Follow the instructions on the screen to log on to the Wi-Fi network.

If the Wi-Fi network rejects the connection, it may be due to a Wi-Fi network error or you don't have the correct connection credentials.

Solution: Contact the administrator of the Wi-Fi network to obtain the correct connection settings.