Device guides for
If you have problems receiving voice calls, there may be several causes of the problem.
Your missed calls are diverted after a specified number of seconds. If your calls are diverted too fast, you need to select a longer period of time.
Solution: Divert calls to your voicemail
If divert of all calls is turned on, you can't receive any calls on your mobile phone.
Solution: Cancel all diverts
If your mobile phone doesn't receive any calls when someone calls you, it may be caused by an unknown connection error.
Solution: Restart mobile phone