Device Guides

Apple iPhone 6s

iOS 12.0

iOS 11.0

iOS 10.0

iOS 9.0

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My mobile phone is slow

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

End running applications.

Step 1 of 3

1. Tap the Home key twice.

Step 2 of 3

2. Slide upwards on the required application to end it.

Step 3 of 3

3. Tap the Home key to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 1:

There are too many running applications

Solution:

End running applications.

End running applications

Tap the Home key twice.

Slide upwards on the required application to end it.

Return to the home screen

Tap the Home key to return to the home screen.

Did this solution solve the problem?

Yes No

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