Device Guides

Apple iPhone 6s

iOS 12.0

iOS 11.0

iOS 10.0

iOS 9.0

iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.

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My mobile phone is slow

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Restart your mobile phone.

Step 1 of 2

1. Tap and hold the Home key.

Step 2 of 2

2. At the same time, tap and hold On/Off until your mobile phone is restarted.

Did this solution solve the problem? Yes No

Possible cause 1:

Your mobile phone is overloaded for unknown reasons

Solution:

Restart your mobile phone.

Restart your mobile phone

Tap and hold the Home key.

At the same time, tap and hold On/Off until your mobile phone is restarted.

Did this solution solve the problem?

Yes No

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