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Device guides for

Apple iPhone 6

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Change ring volumeChoose network modeMaking a video call on my mobile phone using FaceTimePersonalising my mobile phone's home screen

I can't make video calls using FaceTime

If you have problems making video calls using FaceTime, there may be several causes of the problem.

The first time you activate FaceTime, it may take a while before the activation is completed.

Solution: Making a video call on my mobile phone using FaceTime

If the recipient's device is not connected to a 3G network or a Wi-Fi network, you can't make video calls to the recipient.

Solution: Make a call to the recipient.

If your mobile phone is connected to a 2G network, you can't make video calls using the mobile network.

Solution: Choose network mode

Your mobile phone needs to be connected to a Wi-Fi network for you to make a video call using a Wi-Fi network.

Solution: Connect to a Wi-Fi network

To make a video call using FaceTime, the call needs to be made correctly.

Solution: Making a video call on my mobile phone using FaceTime