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Device guides for

Apple iPhone 13 Pro Max

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I can't use my mobile phone's internet connection

If you can't use your mobile phone's internet connection, there may be several causes of the problem.

Several functions on your mobile phone require an internet connection, eg. when you use the internet browser, send email and install apps.

Solution: Set up your mobile phone for internet

To use your mobile phone's internet connection, mobile data needs to be turned on.

Solution: Turn mobile data on or off

To use your mobile phone's internet connection when abroad, data roaming needs to be turned on.

Solution: Turn data roaming on or off

If there's an error in the operating system on your mobile phone, it may help restarting it.

Solution: Restart mobile phone