Skip to Primary NavigationSkip to ContentSkip to Footer
Search suggestions will appear below the field as you type

Device guides for

Apple iPhone 13 Pro

Most searched guides

Turn screen lock on or offReset network settingsTurn data roaming on or offSet up your mobile phone for IMAP email

I can't play music

If you can't play music on your mobile phone, there may be several causes of the problem.

You can transfer your audio files from your computer to your mobile phone.

Solution: Transfer files between computer and mobile phone

If you can't hear music on your mobile phone, it may be due to a faulty headset or the headset hasn't been connected correctly.

Solution: Check the headset is correctly connected or try again with another headset.

The audio file format must be supported by the music player.

Solution: Try playing another type of audio file.

The audio file may be damaged which means it can't be played. It may help to delete it and transfer it to your mobile phone again.

Solution: Transfer files between computer and mobile phone