Device Guides
Apple iPhone 12 Pro
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I can't install apps
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
There's not enough memory on your mobile phone: Uninstall apps or delete other content from the memory.
List view
1. Uninstall apps
Tap and hold the required app.
When you use this method, all app settings and data are deleted from the phone memory.
Tap Remove App.
Tap Delete App.
Tap Delete.
2. Uninstall apps without deleting app data
Tap Settings.
When you use this method, all app settings and data are saved in the phone memory and are restored when you reinstall the app from App Store on your mobile phone.
Tap General.
Tap iPhone Storage.
Tap the required app.
Tap Offload App.
Tap Offload App.
3. Return to the home screen
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
Step 1 of 11
Tap and hold the required app.
Step 2 of 11
Tap Remove App.
Step 3 of 11
Tap Delete App.
Step 4 of 11
Tap Delete.
Step 5 of 11
Tap Settings.
Step 6 of 11
Tap General.
Step 7 of 11
Tap iPhone Storage.
Step 8 of 11
Tap the required app.
Step 9 of 11
Tap Offload App.
Step 10 of 11
Tap Offload App.
Step 11 of 11
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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