Device Guides

Apple iPhone 12 Pro

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iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.
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I can't install apps

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 2:

The selected app isn't available in your country: Search for similar apps or wait until the required app becomes available in your country.

List view

1. Find "App Store"

Tap App Store.

2. Find app

Tap Search.
Tap the search field and key in the name or subject of the required app.
Tap search.
Tap the required app.

3. Install app

Tap GET and follow the instructions on the screen to install the app.
If you've selected a paid app, tap the price to install the app.

4. Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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