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Device guides for

Apple iPhone 12

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Another Bluetooth device can't connect to my mobile phone

If another Bluetooth device can't connect to your mobile phone, there may be several causes of the problem.

Before another device can connect to your mobile phone, Bluetooth needs to be turned on on your mobile phone.

Solution: Turn Bluetooth on or off

Before another device can connect to your mobile phone, the devices need to be within range of the wireless Bluetooth signal.

Solution: Place the devices within 10 metres of each other.