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Device guides for

Apple iPhone 11 Pro

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I can't use Wi-Fi

If you can't use Wi-Fi on your mobile phone, there may be several causes of the problem.

To use Wi-Fi, you need to turn on Wi-Fi on your mobile phone.

Solution: Turn Wi-Fi on or off

To use Wi-Fi, you need to be in an area with available Wi-Fi networks

Solution: Find a place with available Wi-Fi networks and try establishing a connection again.

To use Wi-Fi, you need to be connected to a Wi-Fi network.

Solution: Connect to a Wi-Fi network

Some Wi-Fi networks require you to log on via a website.

Solution: Open the internet browser on your mobile phone and try to load a website. The internet browser is directed to the start page of the Wi-Fi network. Follow the instructions on the screen to log on to the Wi-Fi network.

If the Wi-Fi network rejects the connection, it may be due to a Wi-Fi network error or you don't have the correct connection credentials.

Solution: Contact the administrator of the Wi-Fi network to obtain the correct connection settings.