Device Guides
Apple iPhone 11
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I can't use of one my apps
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
The app is damaged or has not been updated to the newest version.: Uninstall the app and install it again.
List view
1. Uninstall apps
Tap and hold the required app.
Tap Remove app.
Tap Delete App.
Tap Delete.
2. Uninstall apps without deleting app data
Tap Settings.
Tap General.
Tap iPhone Storage.
Tap the required app.
Tap Offload App.
Tap Offload App.
3. Return to the home screen
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
Step 1 of 11
Tap and hold the required app.
Step 2 of 11
Tap Remove app.
Step 3 of 11
Tap Delete App.
Step 4 of 11
Tap Delete.
Step 5 of 11
Tap Settings.
Step 6 of 11
Tap General.
Step 7 of 11
Tap iPhone Storage.
Step 8 of 11
Tap the required app.
Step 9 of 11
Tap Offload App.
Step 10 of 11
Tap Offload App.
Step 11 of 11
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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