Device Guides

Apple iPhone 11

iOS 15.0

iOS 14.1

iOS 13.1

iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.

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I can't use of one my apps

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Update your mobile phone with the latest software.

Step 1 of 3

1. Tap Settings.

Step 2 of 3

2. Tap General.

Step 3 of 3

3. Tap Software Update. If a new software version is available, it's displayed. Follow the instructions on the screen to update the software on your mobile phone.

Did this solution solve the problem? Yes No

Possible cause 2:

Your mobile phone's software hasn't been updated to the latest version

Solution:

Update your mobile phone with the latest software.

Update phone software

Tap Settings.

Tap General.

Tap Software Update. If a new software version is available, it's displayed. Follow the instructions on the screen to update the software on your mobile phone.

Did this solution solve the problem?

Yes No

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