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Apple iPad Air 2

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I can't make video calls using FaceTime

If you have problems making video calls using FaceTime, there may be several causes of the problem.

The first time you activate FaceTime, it may take a while before the activation is completed.

Solution: Making a video call on my tablet using FaceTime

If the recipient's device is not connected to a 3G network or a Wi-Fi network, you can't make video calls to the recipient.

Solution: Try making a video call later when the recipient is connected to the correct network.

If 3G isn't available on your location, you can't make video calls using the mobile network.

Solution: Making a video call on my tablet using FaceTime

Your tablet needs to be connected to a Wi-Fi network for you to make a video call using a Wi-Fi network.

Solution: Connect to a Wi-Fi network

To make a video call using FaceTime, the call needs to be made correctly.

Solution: Making a video call on my tablet using FaceTime