Skip to Primary NavigationSkip to ContentSkip to Footer
Search suggestions will appear below the field as you type

Device guides for

Apple iPad Air 2

Most searched guides

Charge batteryTurn mobile data on or offUse notificationsTurn data roaming on or off

I can't use Wi-Fi

If you can't use Wi-Fi on your tablet, there may be several causes of the problem.

To use Wi-Fi, you need to turn on Wi-Fi on your tablet.

Solution: Turn Wi-Fi on or off

To use Wi-Fi, you need to be in an area with available Wi-Fi networks

Solution: Find a place with available Wi-Fi networks and try establishing a connection again.

To use Wi-Fi, you need to be connected to a Wi-Fi network.

Solution: Connect to a Wi-Fi network

Some Wi-Fi networks require you to log on via a website.

Solution: Use internet browser

If the Wi-Fi network rejects the connection, it may be due to a Wi-Fi network error or you don't have the correct connection credentials.

Solution: Contact the administrator of the Wi-Fi network to obtain the correct connection settings.