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Android 6.0

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This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Restart your mobile phone.

Step 1 of 1

1. Tap and hold On/Off until your mobile phone restarts.

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Possible cause 2:

There's a connection error

Solution:

Restart your mobile phone

Tap and hold On/Off until your mobile phone restarts.

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