Device Guides
I can't turn on my mobile phone
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
We found 10 possible causes:
- An incorrect PIN is entered
- Your SIM is faulty
- The battery is flat
- Your mobile phone isn't assembled correctly
- The phone lock code is turned on
- Your mobile phone isn't turned on correctly
- Your mobile phone is locked to Optus
- Your mobile phone is locked to another service provider
- You're asked to key in your PUK
- Your SIM is blocked