Device Guides

BlackBerry Passport

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How to

Getting started

Basic functions

Calls and contacts

Messaging

Office and leisure

Connectivity

Global online services

Inserting a SIM into my mobile phone

Inserting a memory card into my mobile phone

Charging the battery for my mobile phone

Turning my mobile phone on and off

Activating a BlackBerry ID on my mobile phone

Guide to keys and sockets on my mobile phone

Writing text on my mobile phone

List of display icons

Ending active applications on my mobile phone

Turning the key lock on my mobile phone on or off

Restarting my mobile phone

Registering my mobile phone via network

Checking PIN and IMEI number on my mobile phone

Choosing a ringtone for my mobile phone

Choosing a message tone for my mobile phone

Turning silent mode on my mobile phone on or off

Turning vibration on my mobile phone on or off

Setting the ring volume for my mobile phone

Choosing a language for my mobile phone

Setting date and time for my mobile phone

Personalising the phone display for my mobile phone

Setting the display brightness for my mobile phone

Turning my mobile phone PIN on or off

Changing my mobile phone PIN

Unblocking your PIN

Turning use of phone lock code on my mobile phone on or off

Changing the phone lock code for my mobile phone

Checking the software version for my mobile phone

Backing up the phone memory on my mobile phone

Updating the software on my mobile phone

Restoring factory default settings on my mobile phone

Checking SIM lock status for my mobile phone

Choosing a network for my mobile phone

Choosing network mode for my mobile phone

Turning flight mode on my mobile phone on or off

Making a call with my mobile phone

Answering a call on my mobile phone

Making a call with hidden caller identification

Using speed dialing on my mobile phone

Turning call waiting on my mobile phone on or off

Using call waiting on my mobile phone

Turning caller identification on my mobile phone on or off

Diverting calls to another number

Creating a contact for my mobile phone

Copying contacts from social network sites and email accounts

Merging identical contacts on my mobile phone

Copying contacts between my SIM and my mobile phone

Assigning a contact to a speed dialing key

Saving my voicemail number

Diverting calls to my voicemail

Calling my voicemail

Cancelling all diverts on my mobile phone

Turning fixed dialing on my mobile phone on or off

Adding fixed numbers

Setting up my mobile phone for SMS

Writing and sending SMS

Reading SMS

Setting up my mobile phone for MMS

Writing and sending MMS

Reading MMS

Setting up my mobile phone for email

Setting up my mobile phone for Exchange email

Choosing a default email account for my mobile phone

Deleting an email configuration on my mobile phone

Writing and sending email

Reading email

Installing and using apps from BlackBerry World

Uninstalling apps on my mobile phone

Using my mobile phone camera

Using the video recorder on my mobile phone

Viewing pictures and video clips on my mobile phone

Sending pictures and video clips from my mobile phone

Uploading pictures or video clips to social network sites

Using the music player on my mobile phone

Turning GPS on my mobile phone on or off

Using map functions in Maps

Select settings for voice dialing

Use voice control

Creating a calendar appointment on my mobile phone

Setting an alarm on my mobile phone

Creating a note on my mobile phone

Setting up my mobile phone for internet

Using my internet browser

Clearing browser data on my mobile phone

Transferring files between a computer and my mobile phone

Using tethering on my mobile phone

Turning Wi-Fi on my mobile phone on or off

Connecting my mobile phone to a Wi-Fi network

Setting up and using my mobile phone as a Wi-Fi Hotspot

Turning Bluetooth on my mobile phone on or off

Pairing a Bluetooth device with my mobile phone

Transferring files via Bluetooth

Turning NFC on my mobile phone on or off

Reading NFC tags on my mobile phone

Transferring files using NFC

Turning mobile data on my mobile phone on or off

Turning data roaming on my mobile phone on or off

Using Facebook on my mobile phone

Using Twitter on my mobile phone

Using Gmail on my mobile phone

Using Google Maps on my mobile phone

Using YouTube on my mobile phone

Troubleshoot

Before you start this troubleshooting guide, you need to check one important thing: have you restarted your device?

Basic functions and settings

Calls and voicemail

SMS, MMS and email

Entertainment and internet

Connection to other devices

I can't turn on my mobile phone

My mobile phone doesn't ring when receiving calls

My mobile phone doesn't play a message tone when I receive a message

My mobile phone's touch screen doesn't work

My mobile phone is slow

My mobile phone's battery life is short

I can't make voice calls

I can't receive any calls

I can't receive messages on my voicemail

I can't check my voicemail

I can't send and receive SMS

I can't send and receive MMS

I can't send and receive email

I can't use GPS navigation

I can't access the internet

I can't take pictures using the camera

I can't play music

I can't install an app

I can't use one of my apps

I can't use my mobile phone as a Wi-Fi Hotspot

I can't use tethering on my mobile phone

I can't connect to another Bluetooth device

Another Bluetooth device can't connect to my mobile phone

I can't use Wi-Fi

Using apps on your Passport

Using apps

Facebook

Using Facebook on my mobile phone

Twitter

Using Twitter on my mobile phone

Gmail

Using Gmail on my mobile phone

Google Maps

Using Google Maps on my mobile phone

YouTube

Using YouTube on my mobile phone

Specs

Dimensions (LxWxH)

128 x 90.3 x 9.3 mm

Weight

196 g

Colour display

16 million colours

Resolution

1440 x 1440 pixels

Touch screen

Yes

Talk time

Up to 230 hours

Stand-by time

Up to 18.5 days

Load all specs

BlackBerry Passport

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