Device Guides

I can't make video calls using FaceTime

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

We found 5 possible causes:

  1. The recipient is not connected to the correct network
  2. There are problems activating FaceTime
  3. Your tablet is not connected to a Wi-Fi network
  4. Video calls are not supported by the mobile network
  5. The video call is made incorrectly
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