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Apple iPad Air 2

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I can't make video calls using FaceTime

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Apple iPad Air 2
Apple iPad Air 2

We found 5 possible causes:

  1. There are problems activating FaceTime
  2. The recipient is not connected to the correct network
  3. Video calls are not supported by the mobile network
  4. Your tablet is not connected to a Wi-Fi network
  5. The video call is made incorrectly
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