Device Guides

Sony Xperia Z2

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I can't send and receive MMS

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

The MMS is written incorrectly: Write an MMS correctly.

List view

1. 1. Create MMS

Tap the message icon.
Tap the new message icon.

2. 2. Enter recipient

Key in the first letters of the required contact.
Matching contacts are displayed.
Tap the required contact.
Repeat the procedure to add more recipients.

3. 3. Write the text

Tap Write message.
Write the text for your MMS.

4. 4. Insert pictures, video clips and audio files

Tap the attachment icon.
Choose one of the following options:
Insert picture, go to 4a.
Insert video clip, go to 4b.
Insert audio file, go to 4c.

5. 5. 4a - Insert a picture

Tap Add picture.
Go to the required folder.
Tap the required picture.

6. 6. 4b - Insert video clip

Tap Add video.
Go to the required folder.
Tap the required video clip.

7. 7. 4c - Insert audio file

Tap Add sound.
Go to the required folder.
Tap the required audio file.

8. 8. Send the MMS

Tap Send when you've finished your MMS.

9. 9. Return to the home screen

Tap the home icon to return to the home screen.
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