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Sony Xperia Z2

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I can't send and receive email

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Write an email correctly.

Step 1 of 14

1. Tap the menu icon.

Step 2 of 14

2. Tap Email.

Step 3 of 14

3. Tap the name of the email account.

Step 4 of 14

4. Tap the required email account.

Step 5 of 14

5. Tap Inbox.

Step 6 of 14

6. Tap the new email icon.

Step 7 of 14

7. Key in the first letters of the required contact.Matching contacts are displayed.Tap the required contact.Repeat the procedure to add more recipients.

Step 8 of 14

8. Tap Subject.Key in a subject for the email.

Step 9 of 14

9. Tap the text input field.Write the text for your email.

Step 10 of 14

10. Tap the attachment icon.

Step 11 of 14

11. Tap Add ‹file type›.Go to the required folder.

Step 12 of 14

12. Tap the required file.

Step 13 of 14

13. Tap Send when you've finished your email.

Step 14 of 14

14. Tap the home icon to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 1:

The email is written incorrectly

Solution:

Write an email correctly.

1. Find "Email"

Tap the menu icon.

Tap Email.

2. Select email account

Tap the name of the email account.

Tap the required email account.

Tap Inbox.

3. Create new email

Tap the new email icon.

4. Enter recipient

Key in the first letters of the required contact.
Matching contacts are displayed.
Tap the required contact.
Repeat the procedure to add more recipients.

5. Enter subject

Tap Subject.
Key in a subject for the email.

6. Write the text

Tap the text input field.
Write the text for your email.

7. Attach file

Tap the attachment icon.

Tap Add ‹file type›.
Go to the required folder.

Tap the required file.

8. Send the email

Tap Send when you've finished your email.

9. Return to the home screen

Tap the home icon to return to the home screen.

Did this solution solve the problem?

Yes No

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