Device Guides

Sony Xperia Z2

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I can't send and receive email

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Write an email correctly.

Possible cause 1:

The email is written incorrectly


Write an email correctly.

1. Find "Email"
Tap the menu icon.
Tap Email.
2. Select email account
Tap the name of the email account.
Tap the required email account.
Tap Inbox.
3. Create new email
Tap the new email icon.
4. Enter recipient
Key in the first letters of the required contact.
Matching contacts are displayed.
Tap the required contact.
Repeat the procedure to add more recipients.
5. Enter subject
Tap Subject.
Key in a subject for the email.
6. Write the text
Tap the text input field.
Write the text for your email.
7. Attach file
Tap the attachment icon.
Tap Add ‹file type›.
Go to the required folder.
Tap the required file.
8. Send the email
Tap Send when you've finished your email.
9. Return to the home screen
Tap the home icon to return to the home screen.

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