Device Guides

Sony Xperia Z2

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I can't access the internet

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

You're abroad and data roaming is turned off on your mobile phone: Turn on data roaming. Please note: you may induce additional costs by turning on data roaming.

List view

1. 1. Find "Mobile networks"

Slide two fingers down the display starting from the top edge of your mobile phone.
Tap Settings.
Tap More....
Tap Mobile networks.

2. 2. Turn data roaming on or off

Tap Data roaming to turn the function on or off.
If you turn on data roaming:
Tap Yes to confirm.

3. 3. Return to the home screen

Tap the home icon to return to the home screen.
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