Device Guides

Sony Xperia Z2

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Another Bluetooth device can't connect to my mobile phone

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Sony Xperia Z2
Sony Xperia Z2

We found 4 possible causes:

  1. The distance between the two devices is too long
  2. Bluetooth isn't turned on on your mobile phone
  3. Bluetooth visibility isn't turned on on your mobile phone
  4. The wrong access code is entered
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