Device Guides

Sony Xperia Z2

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I can't receive messages on my voicemail

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 2:

Calls aren't diverted to your voicemail: Divert calls to your voicemail.

List view

1. 1. Find "Call Forwarding"

Slide two fingers down the display starting from the top edge of your mobile phone.
Tap Settings.
Tap Call settings.
Tap Call Forwarding.

2. 2. Select divert type

The current settings will be displayed.
Sony Xperia Z2
Tap one of the following options:
Always forward
Forward when busy
Forward when unanswered
Forward when unreachable

3. 3. Divert calls to voicemail

Key in +61411000321 and tap Enable.

4. 4. Return to the home screen

Tap the home icon to return to the home screen.
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