Device Guides

Sony Xperia Z1

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I can't use GPS navigation

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Turn on GPS.

Step 1 of 12

1. Slide your finger down the display starting from the top edge of your mobile phone.Tap Settings.

Step 2 of 12

2. Tap Location services.

Step 3 of 12

3. Tap Access to my location to turn the function on or off.

Step 4 of 12

4. If you turn on the function:Tap Agree.

Step 5 of 12

5. Tap Agree.

Step 6 of 12

6. Tap Let Google apps access your location.

Step 7 of 12

7. Tap the indicator next to "Let Google apps access your location" to turn the function on or off.

Step 8 of 12

8. Tap Location access.

Step 9 of 12

9. Tap GPS satellites to turn the function on or off.

Step 10 of 12

10. Tap Google's location service to turn the function on or off.

Step 11 of 12

11. If you turn on the function:Tap Agree.

Step 12 of 12

12. Tap the home icon to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 2:

GPS has been turned off

Solution:

Turn on GPS.

1. Find "Location services"

Slide your finger down the display starting from the top edge of your mobile phone.
Tap Settings.

Tap Location services.

2. Turn use of GPS position for apps on or off

Tap Access to my location to turn the function on or off.

If you turn on the function:
Tap Agree.

Tap Agree.

3. Turn use of GPS position for Google apps on or off

Tap Let Google apps access your location.

Tap the indicator next to "Let Google apps access your location" to turn the function on or off.

Tap Location access.

4. Turn satellite-based GPS on or off

Tap GPS satellites to turn the function on or off.

5. Turn network-based GPS on or off

Tap Google's location service to turn the function on or off.

If you turn on the function:
Tap Agree.

6. Return to the home screen

Tap the home icon to return to the home screen.

Did this solution solve the problem?

Yes No

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