Device Guides

Sony Xperia Z1

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I can't access the internet

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

You've established a connection to a Wi-Fi network, but you aren't logged on: Open the browser on your mobile phone and try to load a website. The browser is redirected to the homepage of the Wi-Fi network. Follow the instructions on the display to log on. If you can't log on to the Wi-Fi network, turn off Wi-Fi on your mobile phone and connect to the internet using the mobile network.

List view

1. 1. Open internet browser

Tap the browser icon.

2. 2. Enter web address

Tap the address bar.
Key in the address of the required website and tap Go.

3. 3. Add current website to your bookmarks

Tap the menu icon.
Tap the star.
Edit the name of the bookmark.
Tap Save.

4. 4. Go to bookmark

Tap the menu icon.
Tap Bookmarks.
Tap the bookmark icon.
Tap the required bookmark.

5. 5. Return to the home screen

Tap the home icon to return to the home screen.
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