This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Enter the correct password.
Step 1 of 16
1. Slide your finger down the display starting from the top edge of your mobile phone.Tap Settings.
Step 2 of 16
2. Tap More....
Step 3 of 16
3. Tap Tethering & portable hotspot.
Step 4 of 16
4. Tap Portable Wi-Fi hotspot settings.
Step 5 of 16
5. Tap Configure Wi-Fi hotspot.
Step 6 of 16
6. Tap the field below "Network SSID" and key in the required name for the Wi-Fi Hotspot.
Step 7 of 16
7. Tap the drop down list below "Security".
Step 8 of 16
8. If you don't want to password protect your Hotspot:Tap None.
Step 9 of 16
9. If you want to password protect your Hotspot:Tap WPA2 PSK.
Step 10 of 16
10. Tap the field below "Password" and key in the required password.
Step 11 of 16
11. Tap Save.
Step 12 of 16
12. Tap the return icon.
Step 13 of 16
13. Tap Portable Wi-Fi hotspot until the function is turned on.
Step 14 of 16
14. Tap OK.
Step 15 of 16
15. Do the following on the device which is to connect to your Wi-Fi Hotspot:Turn on Wi-Fi.Find the list of available Wi-Fi networks.Select the network name you keyed in in step 2.Key in the password you selected in step 2 and establish a connection to the Wi-Fi Hotspot.When the connection is established, you can access the internet from the other device.
Step 16 of 16
16. Tap the home icon to return to the home screen.
The wrong password is entered on the device you want to connect from.
Solution:
Enter the correct password.
1. Find "Configure Wi-Fi hotspot"
Slide your finger down the display starting from the top edge of your mobile phone. Tap Settings.
Tap More....
Tap Tethering & portable hotspot.
Tap Portable Wi-Fi hotspot settings.
Tap Configure Wi-Fi hotspot.
2. Select Wi-Fi Hotspot settings
Tap the field below "Network SSID" and key in the required name for the Wi-Fi Hotspot.
Tap the drop down list below "Security".
If you don't want to password protect your Hotspot: Tap None.
If you want to password protect your Hotspot: Tap WPA2 PSK.
Tap the field below "Password" and key in the required password.
Tap Save.
3. Turn on Wi-Fi Hotspot
Tap the return icon.
Tap Portable Wi-Fi hotspot until the function is turned on.
Tap OK.
4. Establish connection
Do the following on the device which is to connect to your Wi-Fi Hotspot: Turn on Wi-Fi. Find the list of available Wi-Fi networks. Select the network name you keyed in in step 2. Key in the password you selected in step 2 and establish a connection to the Wi-Fi Hotspot. When the connection is established, you can access the internet from the other device.
